We are SH Consulting Ltd. This is the Privacy and CookiesNotice ("Notice") for our services and the website hosted at www.simonhodges.com (the "Site")(together "we", "us", "our" and the "Services"). For the purposes of UK and EU data protection law, we are the data controller of your information.
This Notice explains how we collect, manage and protect your personal information.
Please also review our website Terms of Use, and our Terms of Service.
The personal information we collect about you will depend on whether you are:
The next sections explain, in each case, what personal information we collect, what we do with it, and what our lawful reason(s) for using your personal information are.
We will automatically collect information from you each time you use our Site. This includes:
Technical information may include the Internet protocol (IP) address, login information, browser type and version and, browser plug-in types and versions, device settings (e.g. language, time zone), device or similar IDs, operating system and platform, hardware version, mobile operator or ISP.
Information about your visit may include the full Uniform Resource Locators (URL), clickstream to, through and from our site (including date and time), services you viewed or searched for, demographic information (including age and gender), page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, and any phone number used to call our customer service number or social media handle used to connect with our customer service team and our social media accounts.
Location data includes country location (based on your full or partial IP address and/or Google Analytics information) which we use to provide location services (if you ask or permit us to), so that we can deliver content, advertising or other services that are dependent on knowing where you are, like checking for fraudulent transactions.
Location data may be collected in combination with device ID, so we can recognise your mobile browser or device when you return to the Service.
Delivery of location services will involve us checking any of the following:
You can opt-out of location sharing.
See our Cookie Notice for more information on the use of cookies and device identifiers on the Service.
We use this automatically collected information to:
We do this in our legitimate interests, where we have considered these are not overridden by your rights.
Contact information includes basic contact information, such as your:
Communications information includes records of any correspondence and communications if you contact us, including information you supply if you report a problem with our Site to us. This covers information we learn about you from:
We use this contact and communications information to:
We do this in our legitimate interests. We may also do this to take steps to enter into any contract with you or to fulfil our obligations under any contract with you (including our Terms of Use).
Contact information includes basic contact information, such as your:
Marketing preferences means our records of what information you would or would not like to receive from us, including if you have opted out of any direct marketing.
We use this contact and marketing preference information to:
We do this with your prior consent (where required by law). In certain circumstances, we may do this in our legitimate interests (where we have considered these are not overridden by your rights).
You can opt-out of further marketing at any time by selecting the “unsubscribe” link at the end of all our promotional updates.
If you apply to and/or join our Online Academy, we willcollect information when you apply, and as we learn more about you throughoutthe course of the programme. This will include your contact information,application information, payment information, and information you provide overthe course of the Online Academy programme.
Contact information includes basic contact information, such as your:
If you apply to the Online Academy, we collect your:
If you join, we will collect limited payment information through a third party invoicing service or payment processing service, or directly from you (through email or phone calls). We will only collect enough information to provide you with our invoice. We will not see any underlying financial information (for example, payment card details) which you provide directly to our invoicing or payment processing service, or to your bank.
If you join, over the course of the Online Academy, we collect any further information about yourself which you may choose to provide, including information relating to:
We require some of this information in order for you to enter into ourTerms of Service or other agreement with us. If you do not provide the required information, we may not be able to provide our services to you or enter into any agreement with you.
We use this information to provide you with our Online Academy service, including:
When you share information in private groups and in our group calls, the information you share will be accessible to all group participants.
We process this personal information to take steps to enter into any contract with you (for example, when you are applying) or to fulfil our obligations under any contract with you (including our Terms of Service). We may also do this in our legitimate interests.
If you choose to provide us with special category personal information, we do this with your explicit consent.
Special category personal data is information about
If you apply to and/or become a coaching client, we will collect information when you apply, and as we learn more about you throughout the course of our coaching partnership. This will include your contact information, application information, payment information, and information you provide to us over the course of the Online Academy programme.
Contact information includes basic contact information, such as your:
If you apply for personal coaching, we collect your:
If you join, we will collect limited payment information directly, or through a third party invoicing service or payment processing service. We will only collect enough information to provide you with our invoice, deposit bank account or other payment details, and to collect payment from you.
If we proceed, then over the course of our personal coaching partnership we collect any further information about yourself which you may choose to provide, including information relating to:
We require some of this information in order for you to enter into a coaching or other agreement with us. If you do not provide the required information, we may not be able to provide our services to you or enter into any agreement with you.
We use this information to provide you with personal coaching, including:
We process this personal information to take steps to enter into any contract with you (for example, when you are applying) or to fulfil our obligations under any contract with you (including our coaching agreement). We may also do this in our legitimate interests.
If you choose to provide us with special category personal information, we do this with your explicit consent.
Special category personal data is information about:
We must have a relevant legal justification, called a 'lawful basis' for each way in which we use your personal information. We might have more than one lawful basis for one use. Lawful bases include consent, a contract with you (as a data subject), compliance with our legal obligations, and our specified legitimate interests.
We'll use your personal information to send you promotional or marketing content (for example, our insight updates or newsletters), if you have given us consent to us doing so, where required by law. We may also send direct marketing based on our legitimate interests (see below), including in relation to our leadership services for organisations.
You can opt-out of further marketing at any time by selecting the “unsubscribe” link at the end of all our promotional updates and marketing to you.
We also rely on consent for some of the cookies we use (see our Cookies Notice for more detail).
We collect, store and process your personal information if it is necessary for performing a contract you have with us (for example, our Terms of Use, Terms of Service, or a coaching agreement), or where you have asked us to take specific steps before entering into that contract. This includes notifying you about changes to our Services. This does not include any agreement we may have with a company you work for or provide services to – this is based on our legitimate interests (see below).
We may need to process your personal information to comply with our legal obligations, including under applicable local, Jersey, UK or EU law, and/or any court orders. This may include compliance with know-your-client and anti-money laundering rules.
We may process your personal information if it is necessary for our legitimate interests or the legitimate interests of a third party, provided those interests are not outweighed by your rights and interests.
Our legitimate interests include:
In each case, these legitimate interests are only valid if they are not outweighed by your rights and interests. If you would like further information about how we assess our legitimate interests, please contact us at enquiries@simonhodges.com.
We maintain careful confidentiality when we work with you in our Online Academy or in a personal coaching partnership.
In some circumstances (for example when you browse our website, submit payments, or receive newsletters) we work with selected third parties, including our business partners, suppliers or sub-contractors, which support us in performing our contractual agreements, or other dealings we have in the normal course of business. We may also share your information in other, limited circumstances.
We may share your information with:
We are based in Jersey, and we store your information here.The European Commission has recognised Jersey as providing an adequate level data protection.
If you are based in the United Kingdom ("UK") and/or European Economic Area ("EEA"), we may also transfer your information outside the UK or EEA, including to countries that may not be subject to equivalent data protection law. If we do, we will take all steps reasonably necessary to ensure that your data is subject to appropriate safeguards, such as relying on a recognised legal adequacy mechanism, and that it is treated securely and in accordance with this Notice.
We may transfer your personal information outside the UK/EEA:
We may transfer your personal information outside the UK/EEA, including to the organisations listed below.
Feel free to re-phrase how we refer to coaches. If they are full employees of SH Consulting Ltd, they will not be 3rd parties.
We take reasonable steps, including physical, technical and organisational measures, to protect your personal information from unauthorised access and against unlawful processing, accidental loss, destruction and damage.
We will keep personal data for:
We may retain your personal data for a longer period in the event of a complaint or other issue, if we reasonably believe there is a prospect of legal proceedings, or we are aware of pending or ongoing legal proceedings. In some circumstances, we may keep data longer if applicable law requires us to.
If you opt-out from us sending you promotional updates and marketing, or object to any other processing of your personal information, we may keep a record of your opt-out or objection so we can ensure we respect your direct marketing preferences.
If you are in the UK/EEA, you have the right under certain circumstances:
Where the processing of your personal information by us is based on consent, you have the right to withdraw that consent without detriment at any time by contacting us.
You can also exercise the rights listed above at any time by contacting us at enquiries@simonhodges.com. Please note that we may require you to verify your identity in order for us to help with your request.
If your request or concern is not satisfactorily resolved by us, you may approach your local data protection authority, (see http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.html). If you are in Jersey, this is the Jersey Data Protection Authority. If you are in the UK, this is the Information Commissioner's Office.
Any changes we make to this Notice in future will be posted on this page and, in relation to substantive changes, will be notified to you by e-mail. This Notice was last updated on 14 August 2020.
Questions, comments and requests regarding this Notice are welcomed and can be sent to enquiries@simonhodges.com. You may also wish to visit our Contact page.
Our Site uses cookies and/or other similar technologies such as device-IDs, in-App codes, pixel tags and web beacons to collect and store certain information. These typically involve pieces of information or code that a website transfers to or accesses from your computer hard drive or mobile device to store and sometimes track information about you. Cookies and similar technologies enable you to be remembered when using that computer or device to interact with websites and online services and can be used to manage a range of features and content as well as storing searches and presenting personalised content.
Our Site uses cookies and similar technologies either alone or in combination with each other to create a unique device ID, and to distinguish you from other users of our Site. This helps us to provide you with a good experience when you browse our Site and also allows us to improve our Site.
A number of cookies and similar technologies we use last only for the duration of your web or app session and expire when you close your browser or exit the Site. Others are used to remember you when you return to the Site and will last for longer.
We use strictly necessary cookies if they are necessary for the performance of a contract with you, or because using them is in our legitimate interests (where we have considered that these are not overridden by your rights). We use all other cookies with your consent.
You can manage your cookie preferences by following the link provided in the footer.
Find a link to our cookie policy here.
The effect of disabling cookies depends on which cookies you disable but, in general, the website may not operate properly if all cookies are switched off.
If you want to disable cookies on our website, you need to change your website browser settings to reject cookies. How you can do this will depend on the browser you use.
We may also separately prompt you regarding our use of cookies on the Site.